Refund Policy

Effective for all orders placed on northfieldliving.store

we are committed to providing high-quality pet apparel. If you are not fully satisfied with your purchase, our refund policy ensures a fair and transparent resolution process.

Return Window

Returns are accepted within 30 days of delivery date.

Condition Requirement

Items must be unused, unwashed, and in original packaging condition.

Refund Method

Refunds will be issued to original payment methods within 5–10 business days.

REFUND PROCESS

Step 1: Contact our support team via email.

Step 2: Provide order number and product photos if needed.

Step 3: Return approval is issued.

Step 4: Product is returned to our warehouse.

Step 5: Refund is processed after inspection.

NON-REFUNDABLE ITEMS

  • Custom or personalized pet apparel
  • Items damaged due to misuse
  • Final clearance products

If you have any questions, please contact our support team:

sales@northfieldliving.store